This privacy notice explains how we as a clinic handle your personal and osteopathic data in compliance with the General Data Protection Regulations (GDPR) 2018.
What data is collected?
Our team collect basic contact details from you including your name, address, telephone numbers and email address. This is for us to contact you regarding bookings. During your consultation we will collect details of your presenting complaint, medical history, family medical history, your GP name & address as well as other relevant medical information such as it might be required to make informed medical decisions about your treatment and further care.
Who is collecting the data?
The Data is collected both by administrative staff and the Osteopaths all of whom are familiar with the GDPR guidelines.
How is the data collected?
Data can be collected by telephone, in person, in writing or electronically, for example through our online contact form. All electronic data is stored electronically on a secure server using encrypted and password protected access.
Why is data being collected?
Data is being collected as part of our role of primary care practitioners as set out in The Osteopaths Act 1993 and in accordance with the prevailing professional code of practice and Osteopathic Practice Standards.
Who will the data be shared with?
GDPR and Osteopathic Practice Standards robustly encode your right to confidentially and your personal information will not be shared with anyone without your consent. From time to time we may require your written consent in order to liaise with other healthcare providers regarding your further assessment and treatment, or to provide details to non medical agencies such as legal or insurance companies when making a claim.
Who is responsible for data protection?
Poora Singh our Clinic Director is appointed the Data Controller for The Edgbaston Performance Clinic Ltd
Can I assess my data?
As an osteopathic patient, under GDPR, you have a right to rectify any inaccuracies, access copies of your records or request for items to be erased (we cannot erase parts of your health records due to our legal obligations). Copies of your notes will be provided free of charge.
How long is my data kept for?
According to our Professional Standards as outlined by the General Osteopathic Council your health records and personal information are kept for a minimum of 8 years after the date of your last consultation at the clinic. For patients who attend under the age of 18 their records must be kept until they are aged 25. After this time your records can be erased or destroyed.
What should I do if I have any concerns about the way my data has been handled?
You should initially raise any concerns with our manager Amar Kaur who can be contacted by using the clinic’s telephone number or email.